Terms of Service
Last Updated: 6/22/2025
Welcome to Hollis & Mae. These Terms of Service ("Terms") govern your use of our website and your purchase of products from Hollis & Mae ("Hollis & Mae," "we," "us," or "our").
By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
ARTICLE 1 – DEFINITIONS
For purposes of these Terms, the following definitions apply:
**Customer:**
Any individual who accesses our website or purchases products from Hollis & Mae for personal or household use.
**Agreement:**
The agreement between Hollis & Mae and the customer relating to the purchase of products through our website.
**Products:**
The goods offered for sale through our website.
**Return Period:**
The period during which a customer may request a return in accordance with our Return Policy.
**Return Policy:**
The terms and conditions governing returns, exchanges, refunds, and any applicable money-back guarantee offered by Hollis & Mae.
ARTICLE 2 – APPLICABILITY
These Terms apply to the use of our website and to all purchases made through Hollis & Mae.
By placing an order through our website, you acknowledge that you have read and agreed to these Terms.
These Terms are made available electronically before an order is placed.
ARTICLE 3 – PRODUCTS, PRICES AND AVAILABILITY
All product descriptions, images, prices, promotions, and availability are subject to change without notice.
We make reasonable efforts to ensure that product descriptions, images, colors, and specifications are accurate. However, the appearance of colors may vary depending on your device or screen.
We reserve the right to limit the quantities of products sold, restrict sales to particular persons or locations, or discontinue products at any time, subject to applicable law.
All prices displayed on our website are stated in U.S. dollars unless otherwise indicated.
Any applicable taxes or charges will be displayed at checkout where required.
ARTICLE 4 – ORDER ACCEPTANCE
By placing an order through our website, you submit an offer to purchase the products selected in your order.
Your order is subject to acceptance by Hollis & Mae.
An automated order confirmation email acknowledges that we have received your order but does not necessarily constitute acceptance of the order.
We reserve the right to refuse, limit, or cancel any order where permitted by law, including in cases involving suspected fraud, pricing errors, product availability issues, or other circumstances that prevent us from fulfilling the order.
If we cancel an order after payment has been processed, we will issue any refund required under applicable law.
ARTICLE 5 – BILLING AND CUSTOMER INFORMATION
You agree to provide accurate, complete, and current billing, shipping, payment, and contact information when placing an order.
You are responsible for promptly updating your information when necessary so that we can process your order and contact you regarding your purchase.
We reserve the right to limit or cancel orders placed using the same customer account, payment method, billing address, shipping address, or other identifying information where permitted by law.
ARTICLE 6 – RETURNS AND REFUNDS
Returns, exchanges, and refunds are governed by our Return Policy.
If you wish to return a product, you must follow the return procedure and requirements stated in our Return Policy.
Products must be returned in the condition required by the applicable Return Policy.
Any money-back guarantee offered by Hollis & Mae is subject to the specific terms, conditions, exclusions, and procedures stated in our Return Policy.
Nothing in these Terms limits any consumer rights or remedies that cannot legally be excluded or waived.
ARTICLE 7 – SHIPPING AND DELIVERY
We will make reasonable efforts to ship orders within the shipping timeframe stated on our website or at checkout.
Estimated delivery dates are estimates only and may be affected by carrier delays, weather, customs processing, address issues, or circumstances outside our reasonable control.
If we learn that an order cannot be shipped within the timeframe stated at the time of purchase, we will provide any notice, delay option, cancellation option, or refund required by applicable law.
Customers are responsible for providing accurate and complete shipping information.
We are not responsible for delivery delays or failures caused by incorrect or incomplete information provided by the customer.
ARTICLE 8 – CUSTOMS, IMPORTS AND ADDITIONAL CHARGES
For orders that require international transportation or customs processing, additional customs duties, import taxes, brokerage fees, or other charges may apply where required by the destination country or carrier.
Where applicable, such charges may be the responsibility of the customer unless otherwise stated at checkout.
Customers are responsible for complying with applicable laws and requirements relating to the receipt of products in their jurisdiction.
Customs processing may cause delays that are outside our reasonable control.
ARTICLE 9 – PRODUCT QUALITY AND WARRANTIES
We make reasonable efforts to ensure that products conform to their descriptions on our website.
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible so that we can review the issue and provide an appropriate resolution under our policies and applicable law.
Any express warranty or guarantee offered by Hollis & Mae will be stated on the applicable product page or in our Return or Warranty Policy.
Nothing in these Terms excludes any warranty, remedy, or consumer protection that cannot legally be excluded.
ARTICLE 10 – WEBSITE INFORMATION
We do not guarantee that all information on our website will always be complete, accurate, current, or error-free.
The information provided on our website is for general informational purposes.
We reserve the right to correct typographical errors, inaccuracies, omissions, pricing errors, product information, availability information, or other errors at any time, subject to applicable law.
ARTICLE 11 – THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party websites, services, or resources.
We are not responsible for the content, availability, accuracy, products, services, or practices of third-party websites.
Your use of any third-party website is subject to that third party's terms and policies.
ARTICLE 12 – CONTACT INFORMATION
Questions about these Terms should be sent to:
Email: support@hollismae.com
Customer Service Hours: Monday – Friday: 9:00 AM – 5:00 PM (ET)
Saturday & Sunday: 10:00 AM – 3:00 PM (ET)
512 Broad St Apt 27, Weymouth, MA 02188. United States
ARTICLE 13 – PROHIBITED USES
You may not use our website or its content:
(a) for any unlawful purpose;
(b) to violate any applicable federal, state, or local law or regulation;
(c) to infringe our intellectual property rights or the rights of others;
(d) to submit false, misleading, or fraudulent information;
(e) to transmit viruses, malware, or other harmful code;
(f) to interfere with the security or operation of our website;
(g) to collect or track personal information of others without authorization;
(h) to engage in spam, phishing, scraping, or other abusive activities; or
(i) to otherwise interfere with the proper operation of our website.
We reserve the right to restrict or terminate access to our website where permitted by law if these Terms are violated.
ARTICLE 14 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, we do not guarantee that access to our website will always be uninterrupted, timely, secure, or error-free.
To the maximum extent permitted by law, Hollis & Mae will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products purchased through our website.
Nothing in these Terms excludes or limits liability, warranties, or consumer rights that cannot legally be excluded or limited.
Where permitted by applicable law, our total liability relating to a product or transaction will not exceed the amount paid by you for the product giving rise to the claim.
ARTICLE 15 – INDEMNIFICATION
To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Hollis & Mae and its officers, directors, employees, contractors, service providers, suppliers, and affiliates from claims, liabilities, damages, losses, and reasonable expenses arising from your violation of these Terms, unlawful use of our website, or violation of the rights of a third party.
ARTICLE 16 – SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will remain in full force and effect.
ARTICLE 17 – GOVERNING LAW
These Terms and any dispute arising from your use of our website or purchase of products will be governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law principles, except to the extent that mandatory consumer protection laws require otherwise.
Nothing in these Terms limits any rights or protections available to consumers under the mandatory laws applicable in their state of residence.
ARTICLE 18 – CHANGES TO THESE TERMS
We may update, modify, or replace these Terms from time to time.
The most current version will be posted on our website and will include the date of the latest revision.
Your continued use of our website following the posting of changes constitutes acceptance of the updated Terms to the extent permitted by applicable law.